Where do we ship to & how much will it cost?
We ship anywhere in the world. All orders that are to be delivered within the continental U.S. states (lower 48 states) will only incur a $14.99 shipping & handling charge regardless of how many items are ordered. Therefore, the more you order, the more you save. It’s just another way that we at RECON Truck Accessories express our gratitude and thanks for your patronage. All packages will require signature at time of delivery.
RECON Truck Accessories Shipping & Handling Charges Per Order:
$14.99 Per Order – Within the continental U.S. aka lower 48 United States
$43.00 Per Order – To Alaska, & Hawaii & anywhere Outside the United States
What happens if an item is lost in shipping?
We offer shipping protection through our partner, Extend. What is Extend Shipping Protection?
Extend Shipping Protection enables you to better protect your order against loss, stolen, or damage during the shipping process. For a nominal fee, shipment protection is added to your cart at checkout.
If you have a shipping issue, you may visit Extend’s digital claims portal, Kaley, to instantly redeem a replacement product or you may contact Extend’s Customer Care Team at 1-877-248-7707
How can I purchase an Extend Shipping Protection Plan?
For a nominal fee, shipment protection is added to your cart at checkout
How Do I decline shipment protection?
If you would prefer to decline shipment protection, simply remove the protection item from your cart prior to checking out.
When does Shipment protection coverage start and end?
Coverage begins when your package has been shipped and scanned by the carrier.
Please keep in mind that if a shipping label is created, but after 5 days it has not been scanned by the shipping carrier, reach out to the RECON Team directly for support at CS@GoRECON.com
How soon can I file a claim with Extend?
Lost or Stolen Packages: For lost or stolen packages, you may file a claim 5 days after the estimated delivery date. The last update on your package can typically be found on the shipping carrier’s tracking site.
Damaged Packages: If a package arrives damaged, you may file a claim as soon as it is delivered.
For damaged items, Your package is covered for damages incurred during the course of shipment and final delivery.
Packages marked as pending by the carrier with no additional updates: You may file a claim 5 days after the last update on your package from the carrier. The last update on your package can typically be found on the shipping carrier’s tracking site.
When can I file a claim?
You have up to 60 days after the estimated delivery date to file all claims.
How do I file a Claim with Extend?
You may file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 1-877-248-7707.
What information do I need to file a claim for my Extend Shipping Protection Plan?
Please have your contract ID or email address handy in order to file a claim. You may reach Extend via phone at 1-877-248-7707 or direct them to file a claim through the Extend Customer Claims Portal.
Where is my contract ID?
You will receive an email after purchasing a shipping protection plan that details:
- Contract ID
- Coverage Dates
- Product Name
What is the process to file a claim under an Extend Shipping Protection Plan?
Extend makes it easy for you to file a claim either through the call center or the online portal. Here’s what you can expect:
- You will provide your contract ID, email address, or another piece of identifying information to Extend
- You will answer a few simple questions about the item (ex: was it lost, stolen, or damaged, etc.).
- Once the claim is submitted, you will receive a confirmation email regarding your claim submission, updates on the status of your claim, and next steps with Extend directly.
What if I experience complications during the Extend Claims process?
You may contact the Extend Customer Care Team in the Extend Customer Claims Portal or over the phone at 1-877-248-7707.
What about custom installation requiring me to hard-wire a product?
Hard-wiring of RECON item to a vehicle will not be a problem assuming you splice into a positive 12v source from your vehicle and connect to a proper ground.
What happens if an item is damaged in shipping?
If I order can I pick up the items and save on shipping?
A: Local pick up is currently unavailable. Currently everything is shipped through one of our three fulfillment centers and is coordinated by our in-house logistic department to insure the fastest & most efficient service.
Our fulfillment centers are located in the following states:
1) California
2) Kansas
3) Florida
How long will it take for my order to get to me?
A1: If you select “Ground Shipping” and are located within the United States, then your order should be received within 4-9 business days. The only time any order may take longer, is if you are outside the United States (as border crossing can add a few extra days to your delivery) or in the event a product is back ordered, or a product is lost in shipping, or if the customer ordered multiple large products that have to be shipped via truck freight (examples include large orders that need to be loaded on a pallet for consolidation purposes.)
A2: If you select “Overnight or 2nd Day Air” as your shipping preference during the checkout process, then you must know your order will be shipped on the same day the order was placed assuming the order was placed before 3PM EST Mon-Fri excluding public holidays. If the order was placed after 3PM EST Mon-Fri or anytime on Sat or Sun, it will be shipped out the next business day (excluding public holidays).
Is everything that is online in stock?
A: Yes, everything we have online is in stock unless otherwise noted. If any item which you ordered is noted as out of stock, we will ship the items to you that are in stock immediately & then ship the remaining items you ordered when they are available to ship. Once everything ships out to you, your credit card will be charged; however, tracking #’s will be provided to you through an auto-generated email when the first item on your order ships out to you. If you have any questions regarding your order, simply reply to the order confirmation email with your questions, and/or comments and they will be responded to within 36 to 48 hours.
Is my personal/credit card information safe with your website?
A: Yes, all RECON Truck Accessories customer’s personal information is totally & entirely secure. Our shopping cart and online checkout system is secure-certified & our site automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). This level of encryption provides military-grade security for sensitive data transfer.
We at RECON Truck Accessories take the safety of our customers sensitive information very seriously, and we DO NOT give out any of your personal information to anyone or any business. Your sensitive financial data is NEVER stored or saved by our system thus eliminating any risk of sensitive data loss. Your data is encrypted immediately after you enter it on our site and then it is instantly transferred to a military-grade secure merchant processing server. The data can be deleted and/or edited only by you via your self-created username & password.
We always suggest customers create passwords for themselves which contain both alpha & numeric characters. This creates an additional layer of protection for our customers data & creates peace of mind when ordering.
RECON Truck Accessories proudly boasts that NO customers data has never been compromised in any way. We pride ourselves on our ability to provide a secure online shopping environment and welcome any suggestions and or comments/concerns. Please email our online security compliance team at: CS@GoRECON.com
Please read our PRIVACY POLICY & Get Lit with RECON Truck Accessories
Is the information listed on your site 100% accurate?
A: Although we check our information very carefully before adding a product to our website, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information and are not responsible for typographical errors. If you find a typographical or graphical error, please notify us by sending an email to: WebsiteError@GoRECON.com
I bought a RECON product, but I don't want it. What are my options?
If you purchased a product from RECON Truck Accessories and decide to return it for any reason other than the item being defective, you may do so within 30 days from the date the product was delivered to you; however, there will be a 20% restocking fee associated with your return. This is assuming the packaging has not been opened & the original box is in new condition. If the package has been opened or the box is damaged, we cannot accept it back.
Also be sure to email us at: Returns@GoRECON.com letting us know that the returned item is on its way to us & include the tracking # for the returned product along with your order # and contacts details.
Make sure that along with the returned item you must include a completed RECON Warranty Return Authorization Sheet (PDF) in the box describing why you are returning the item and what you request we do: i.e. credit back your credit card or send you out another item. We will then either exchange the item for you, for another item of equal or lesser value, or we will credit back your credit card or PayPal account less the shipping cost and the 20% restocking fee. The customer is responsible for shipping on any exchanges. The restocking fee is based on the net value of the item being returned after all discounts & S&H charges have been taken into account.
Summary of Returns/Refunds Requirements:
– Returns are only accepted within 30 days from the date your package was delivered to you.
– All returns must be in new condition, non-customized, unopened, & all components must be included and the box must not be damaged or deformed in any way.
– All returns are subject to a 20% restocking fee, unless the issue was the result of an uncorrectable mistake by our company.
– Shipping charges are non-refundable.