Refund policy
RECON Warranty Return Authorization Sheet (PDF)
If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.
- Return requests will only be accepted within 30 days of the original shipment delivery date
- There will be a return handling/restocking fee equal to 20% of the total purchase price of the returned product
- The buyer is responsible for the shipping fees of the return (original shipping fees are non-refundable)
- The goods being returned must be unused and in their original condition
- Refund will be issued back to original payment method only
***Returned products will not be accepted if the products &/or boxes are damaged & not in new condition***
Please click on the hyperlink below to open & print our warranty return authorization sheet. Please include the completed sheet with your return. Additionally, please email us at Returns@GoRECON.com letting us know that you are returning a product to us and include what you would like us to do with your return once we receive it back (for example, issue you a refund or send you out a replacement product).
Order Cancellations & Payment Processing Fees
If an order is canceled after payment has been successfully processed, the customer may be responsible for any non-refundable transaction processing fees incurred by our business.
Payment processors, including Shopify and credit card companies, charge transaction processing fees when a payment is made. These fees are not returned to us, even when an order is canceled or refunded.
As a result, refunds may be issued minus the original payment processing fees that our business cannot recover. These deductions are separate from any applicable restocking fees.
By placing an order with us, customers acknowledge and agree to this policy.
Please Note: Cancellation requests submitted before payment processing is completed will not be subject to these fees.