A: We ship anywhere in the world. All orders that are to be delivered within the continental U.S. states (lower 48 states) will only incur a $14.99 shipping & handling charge regardless of how many items are ordered. Therefore, the more you order, the more you save. It’s just another way that we at RECON Truck Accessories express our gratitude and thanks for your patronage. All packages will require signature at time of delivery.
RECON Truck Accessories Shipping & Handling Charges Per Order:
$14.99 Per Order – Within the continental U.S. aka lower 48 United States
$43.00 Per Order – To Alaska, & Hawaii & anywhere Outside the United States
A: We are not responsible for a package that gets lost in shipping. However if the freight company (ex. FedEx) deems the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the freight company claims it as lost.
The procedure you must follow is this:
1) Call Fedex at (800) GO-FEDEX & get a claim #
2) Email the claim # to us at [email protected] along with your order #, part #, description of loss, first & last name, shipping address, & phone #
3) Wait to be contacted within 72 hours via email by one of our customer service representatives. After we confirm the loss with Fedex, you will then be sent a replacement item at no additional cost.
Hard-wiring of RECON item to a vehicle should not be a problem assuming you are splicing into a positive 12v source and connecting to a proper ground.
A: If your product was damaged during shipping, you must contact the shipper (FedEx) within 48 hours of receiving the product. At that time you will need to file a damage claim with the shipper and NOT with us. You will be provided a claim # & a tracking # which you must supply to us via email along with a brief description of the problem you had. The email address you should use is: [email protected]
After we receive your email, we will send you out a replacement item at no additional cost.
A: Local pick up is currently unavailable. Currently everything is shipped through one of our three fulfillment centers and is coordinated by our in-house logistic department to insure the fastest & most efficient service.
Our fulfillment centers are located in the following states:
A1: If you select “Ground Shipping” and are located within the United States, then your order should be received within 4-9 business days. The only time any order may take longer, is if you are outside the United States (as border crossing can add a few extra days to your delivery) or in the event a product is back ordered, or a product is lost in shipping, or if the customer ordered multiple large products that have to be shipped via truck freight (examples include large orders that need to be loaded on a pallet for consolidation purposes.)
A2: If you select “Overnight or 2nd Day Air” as your shipping preference during the checkout process, then you must know your order will be shipped on the same day the order was placed assuming the order was placed before 4PM EST Mon-Fri excluding public holidays. If the order was placed after 4PM EST Mon-Fri or anytime on Sat or Sun, it will be shipped out the next business day (excluding public holidays).
A: Yes, everything we have online is in stock unless otherwise noted. If any item which you ordered is noted as out of stock, we will ship the items to you that are in stock immediately & then ship the remaining items you ordered when they are available to ship. Once everything ships out to you, your credit card will be charged; however, tracking #’s will be provided to you through an auto-generated email when the first item on your order ships out to you. If you have any questions regarding your order, simply reply to the order confirmation email with your questions, and/or comments and they will be responded to within 36 to 48 hours.
A: Yes, all RECON Truck Accessories customer’s personal information is totally & entirely secure. Our shopping cart and online checkout system is secure-certified & our site automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits (the highest level commercially available). This level of encryption provides military-grade security for sensitive data transfer.
We at RECON Truck Accessories take the safety of our customers sensitive information very seriously, and we DO NOT give out any of your personal information to anyone or any business. Your sensitive financial data is NEVER stored or saved by our system thus eliminating any risk of sensitive data loss. Your data is encrypted immediately after you enter it on our site and then it is instantly transferred to a military-grade secure merchant processing server. The data can be deleted and/or edited only by you via your self-created username & password.
We always suggest customers create passwords for themselves which contain both alpha & numeric characters. This creates an additional layer of protection for our customers data & creates peace of mind when ordering.
RECON Truck Accessories proudly boasts that NO customers data has never been compromised in any way. We pride ourselves on our ability to provide a secure online shopping environment and welcome any suggestions and or comments/concerns. Please email our online security compliance team at: [email protected]
A: Although we check our information very carefully before adding a product to our website, an occasional error may occur. Therefore, we reserve the right to correct any inaccurate information and are not responsible for typographical errors. If you find a typographical or graphical error, please notify us by sending an email to: [email protected]
If you purchased a product from RECON Truck Accessories and decide to return it for any reason other than the item being defective, you may do so within 30 days from the date the product was delivered to you; however, there will be a 20% restocking fee associated with your return. This is assuming the packaging has not been opened & the original box is in new condition. If the package has been opened or the box is damaged, we cannot accept it back.
If you are returning a new item, you must download and fill out our RECON Warranty/Return Authorization Sheet found in the Support & Installation section of our website & send it along with the product you are returning to:
RECON Truck Accessories
attn: Returns Dept.
6200 North Hiatus Road
Tamarac, Florida 33321
Also be sure to email us at: [email protected] letting us know that the returned item is on its way to us & include the tracking # for the returned product along with your order # & contacts details.
Make sure that along with the returned item you must include a completed Warranty Return Authorization Sheet in the box describing why you are returning the item and what you request we do: i.e. credit back your credit card or send you out another item. We will then either exchange the item for you, for another item of equal or lesser value, or we will credit back your credit card or PayPal account less the shipping cost and the 20% restocking fee. The customer is responsible for shipping on any exchanges. The restocking fee is based on the net value of the item being returned after all discounts & S&H charges have been taken into account.
Summary of Returns/Refunds Requirements:
– Returns are only accepted within 30 days from the date your package was delivered to you.
– All returns must be in new condition, non-customized, unopened, & all components must be included and the box must not be damaged or deformed in any way.
– All returns are subject to a 20% restocking fee, unless the issue was the result of an uncorrectable mistake by our company.
– Shipping charges are non-refundable.