If you purchased a product from RECON Truck Accessories and decide to return it for any reason other than the item being defective, you may do so within 30 days from the date the product was delivered to you; however, there will be a 20% restocking fee associated with your return. This is assuming the packaging has not been opened & the original box is in new condition. If the package has been opened or the box is damaged, we cannot accept it back.
If you are returning a new item, you must download and fill out our RECON Warranty/Return Authorization Sheet found in the downloads section of our website & send it along with the product you are returning to:
RECON Truck Accessories
attn: Returns Dept.
6200 North Hiatus Road
Tamarac, Florida 33321
Also be sure to email us at: Returns@GoRECON.com letting us know that the returned item is on it’s way to us & include the tracking # for the returned product along with your order # & contacts details.
Make sure that along with the returned item you must include a completed Warranty Return Authorization Sheet in the box describing why you are returning the item and what you request we do: i.e. credit back your credit card or send you out another item. We will then either exchange the item for you for another item of equal or lesser value & we will pay the shipping charges or we will credit back your credit card or PayPal account less the shipping cost and the 20% restocking fee. The restocking fee is based on the net value of the item being returned after all discounts & S&H charges have been taken into account.
Summary of Returns/Refunds Requirements:
– Returns are only accepted within 30 days from the date your package was delivered to you.
– All returns must be in new condition, non-customized, unopened, & all components must be included and the box must not be damaged or deformed in any way.
– All returns are subject to a 20% restocking fee, unless the issue was the result of an uncorrectable mistake by our company.
– Shipping charges are non-refundable.