RECON 90-Day Warranty & Multi-Tier Extended Warranty Coverage Details

How do I file a warranty claim on an item with RECON?

RECON Standard Warranty – 90-Days following the date the product was delivered

RECON Multi-Tier Extended Warranty – RECON extended warranty coverage details are as follows:

Bronze Coverage is an additional 1 year beyond the standard 90-Day warranty
Silver Coverage is an additional 3 years beyond the standard 90-Day warranty
Gold Coverage is an additional 5 years beyond the standard 90-Day warranty

If the issue related to your RECON product occurred during the warranty periods listed above, then fill out & return the RECON Multi-Tier Warranty & 30-Day Return Authorization Sheet (PDF) along with the defective / damaged product to the following address and after we test & evaluate the product you returned, we will either repair or replace the defective product for you at no additional expense to you.

RECON Truck Accessories
attn: Warranty Dept
6200 NORTH HIATUS ROAD
TAMARAC, FLORIDA 33321
(877) 377-3266

Our RECON Multi-Tier Warranty & 30-Day Return Authorization Sheet (PDF) can be downloaded and printed by clicking on the following link: RECON Multi-Tier Warranty & 30-Day Return Authorization Sheet (PDF)

ATTN: If you DID NOT purchase a RECON Bronze, Silver or Gold extended warranty as indicated above, then the package for the item you are returning has to be postmarked within 90-days of receiving the product in question.

What is RECON Shipping Protection? 

Extended Shipping Protection enables you to better protect your order against loss, stolen, or damage during the shipping process.  For a nominal fee, shipment protection is added to your cart at checkout. 

If you have a shipping issue, contact us at: Shipping@GoRECON.com or call us at: +1 (561) 771-1188

How can I purchase a Shipping Protection Plan? 

For a nominal fee, shipment protection is added to your cart at checkout

How Do I decline shipment protection?

If you would prefer to decline shipment protection, simply remove the protection item from your cart prior to checking out.

When does Shipment protection coverage start and end? 

Coverage begins when your package has been shipped and scanned by the carrier.  

Please keep in mind that if a shipping label is created, but after 5 days it has not been scanned by the shipping carrier, reach out to the RECON Team directly for support.

How soon can I file a claim?

Lost or Stolen Packages: For lost or stolen packages, you may file a claim 5 days after the estimated delivery date. The last update on your package can typically be found on the shipping carrier’s tracking site.

Damaged Packages: If a package arrives damaged, you may file a claim as soon as it is delivered. 

For damaged items, Your package is covered for damages incurred during the course of shipment and final delivery. 

Packages marked as pending by the carrier with no additional updates: You may file a claim 5 days after the last update on your package from the carrier. The last update on your package can typically be found on the shipping carrier’s tracking site.

When can I file a claim? 

You have up to 60 days after the estimated delivery date to file all claims.

How do I file a Claim with Extend?

Contact us directly at: Shipping@GoRECON.com or call us directly at (561) 771-1188

What information do I need to file a claim for my Extend Shipping Protection Plan?  

Please have your order number or email address handy in order to file a claim.