Introducing our industry leading, Complimentary Lifetime Warranty! As a valued member of the RECON Brigade, you're automatically enrolled, ensuring that your purchase remains safeguarded for its entire lifespan. Our unwavering commitment is to provide you with unrivaled peace of mind and confidence with each and every purchase. Backed by our dedicated USA customer support 7-days a week.

UNLOCK THE VALUE

With our complimentary lifetime warranty, you're not just purchasing a product; you're investing in lasting assurance. It's our way of demonstrating the exceptional quality and durability of our products.

PEACE OF MIND

Rest easy knowing that your investment is fully protected for the long haul. Our lifetime warranty provides you with the ultimate reassurance, ensuring that you can enjoy your purchase without worry.

DEDICATED SUPPORT

Should the need arise, our dedicated USA customer support team is here to assist you every step of the way. We've streamlined the claims process to make it as hassle-free as possible, because your satisfaction is our top priority.

 

RECON "LIFETIME" Warranty Coverage Details

 

How do I file a warranty claim on an item with RECON?

If the issue related to your RECON product occurred while you still owned the product, then fill out & return the RECON Lifetime Warranty Return Authorization Sheet (PDF) along with the defective / damaged product to the following address and after we test & evaluate the product you returned, we will either repair or replace the defective product for you at no additional expense.

RECON Truck Accessories
attn: Warranty Dept
6200 NORTH HIATUS ROAD
TAMARAC, FLORIDA 33321
(877) 377-3266

Our RECON Lifetime Warranty Return Authorization Sheet (PDF) can be downloaded and printed by clicking on the following link: RECON Lifetime Warranty Return Authorization Sheet (PDF)

Is my Lifetime Warranty Coverage transferable to another owner?

The warranty coverage is tied to the account id and email used to purchase the coverage plan so the answer is NO. Only the original purchaser of the product is covered by RECON's lifetime warranty coverage.

When does my Lifetime Warranty Protection Start?

Your lifetime warranty coverage starts on the date of purchase and lasts for the life of the product while it is still in the original purchasers possession.

What is Shipping Protection? 

Shipping Protection enables you to better protect your order against loss, stolen, or damage during the shipping process.  For a nominal fee, shipment protection is added to your cart at checkout. 

If you have a shipping issue, you may contact RECON directly at Shipping@GoRECON.com and we will get a replacement product sent out to you.

How can I purchase a Shipping Protection Plan? 

For a nominal fee, shipment protection is added to your cart at checkout

How Do I decline shipment protection?

If you would prefer to decline shipment protection, simply remove the protection item from your cart prior to checking out.

When does Shipment protection coverage start and end? 

Coverage begins when your package has been shipped and scanned by the carrier.  

Please keep in mind that if a shipping label is created, but after 5 days it has not been scanned by the shipping carrier, reach out to the RECON Team directly for support.

How soon can I file a claim with RECON?

Lost or Stolen Packages: For lost or stolen packages, you may file a claim 5 days after the estimated delivery date. The last update on your package can typically be found on the shipping carrier’s tracking site.

Damaged Packages: If a package arrives damaged, you may file a claim as soon as it is delivered. 

For damaged items, Your package is covered for damages incurred during the course of shipment and final delivery. 

Packages marked as pending by the carrier with no additional updates: You may file a claim 5 days after the last update on your package from the carrier. The last update on your package can typically be found on the shipping carrier’s tracking site.

When can I file a claim? 

You have up to 60 days after the estimated delivery date to file all claims.

How do I file a Claim with RECON?

Please contact RECON directly at Shipping@GoRECON.com and we will get a replacement product sent out to you.

You will receive an email after purchasing a shipping protection plan that details: 

• Order #
• Shipment Date
• Product Part #